Carrefour

How Carrefour improves its customers' experience and guarantees a healthy and comfortable environment in its stores.

Carrefour is a leading international retail chain with an extensive network of stores around the world. It is committed to improving its customers' experience and ensuring a healthy and comfortable environment in its stores. To achieve these goals, Carrefour sought innovative solutions to accurately count footfall and monitor air quality across its extensive store portfolio.

Solutions

Technis has deployed two solutions in more than 150 Carrefour stores: Flow and Comfort. Flow is a footfall counting solution that uses advanced sensors to accurately track visitor numbers in real time. The data provides valuable insights into customer footfall patterns and allows Carrefour to optimize its store operations accordingly. Comfort is an air quality monitoring solution that measures different parameters such as temperature, humidity, CO2 levels as well as volatile organic compounds (VOCs) inside stores. This solution guarantees a healthy and comfortable environment for customers and employees.

  • Accurate footfall data: Carrefour gained precise visibility into customer traffic, enabling them to make informed decisions regarding staffing , store layout optimization, and resource allocation.
  • Improved operational efficiency: with real time data, Carrefour optimized store operations, reduced wait times, and provided a seamless shopping experience for customers.  
  • Enhanced air quality management: Technis Comfort allowed Carrefour to monitor and maintain optimal air quality levels, ensuring a healthy and comfortable environment for customers and employees.  

ROI  

The successful deployment of Technis Flow and Comfort in more than 100 Carrefour stores has enabled the retail giant to optimize its operations, to improve the customer experience and guarantee a healthy and comfortable environment for everyone.

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